Browse Help Topics
We understand that you might have some questions about our services and how they work. To help you get the information you need quickly and easily, we’ve compiled a list of frequently asked questions. Whether you’re curious about our features, how to get started, or anything in between, you’ll find the answers here. If you don’t see your question listed, feel free to reach out to our support team. We’re always here to help!
It's an integrated retail technology system that enhances the in-store shopping experience through multiple modes: Display Mode for product browsing, Booth Mode for fitting room experiences, Checkout Mode for purchases, and Admin Mode for store management.
Display Mode: Interactive product displays for customer browsing
Booth Mode: Mobile fitting room experience with RFID-enabled try-on tracking
Checkout Mode: Streamlined purchase completion system
Admin Mode: Comprehensive store management dashboard
Customers receive RFID cards that track their shopping journey. The system can identify users, track items they're interested in (wishlist), items they want to try (fitting room), and items ready for purchase (cart).
The system works with RFID scanners, tablets/displays for customer interaction, and can be deployed on mobile devices using Android.
The system has offline capabilities for basic operations, with automatic synchronization when connectivity is restored.
Customers scan their RFID card, browse products, select properties (size, color), request items for try-on, and the system tracks the entire process from item request to return.
Yes, the admin interface allows you to create custom product setups with different layout options (grid, featured, split layouts, etc.).
The system collects shopping behavior data (products viewed, items tried on, purchases) linked to RFID cards. Email addresses are collected only when customers opt to receive wishlists or order confirmations.
The system is designed with privacy in mind. Customer data is anonymized through RFID codes, and email collection is opt-in only. You'll need to implement your own privacy policy and data handling procedures according to your local regulations.
You retain ownership of all customer data generated in your store. The system provides tools for data management and export.
Yes, the admin interface includes user management tools that allow for data deletion and account management.
Store staff use RFID-based authentication.
Yes, Company Admins can manage multiple stores within their organization, while Store Admins are restricted to their assigned location.
Cards can be deactivated and new ones issued through the admin interface. Access is immediately revoked for lost cards.
The system is built with Supabase authentication, which supports various integration options, though custom integration may require development work.
The system supports standard RFID readers and cards. It includes advanced code cleaning algorithms to handle various scanner types and potential reading issues.
While internet connectivity enhances functionality (central database sync, real-time updates), basic operations can work offline with local data storage.
Yes, the system supports customization of layouts, colors, and content through the admin interface and configuration options.
The system is designed for easy updates through web deployment. Mobile apps may require software update push from the admin panel for selected stores. This allows personalization from store to store in some cases.
Data is stored in Supabase cloud infrastructure with built-in backup systems. Local caching provides continuity during connectivity issues.
Data is stored using Supabase's enterprise-grade security with encryption at rest and in transit. RFID codes provide an additional layer of anonymization.
Multi-layered security with RFID-based authentication, role-based access control, and session management. Admin access is logged and monitored.
The system is designed to integrate with secure payment processors. No payment card data is stored locally - all payment processing follows industry standards.
RFID cards serve as identifiers only, not authentication tokens. Compromised cards can be quickly deactivated without system-wide security impact.
The system includes audit logging and monitoring capabilities. In case of issues, specific RFID codes can be immediately deactivated, and data access can be tracked through logs.
Yes, all data transmission uses HTTPS encryption, and data storage follows Supabase's encryption standards.
The system is built using enterprise-grade components (Supabase) that support various compliance frameworks. Specific compliance requirements should be evaluated based on your industry and location.
he Tukio App is readily available for download on both the App Store and Google Play Store. Simply search for 'Tukio' in either platform to find and install the app directly to your device.
Yes, you can add any product from any store to your Tukio Wishlist. You can do this by scanning the QR code in Tukio partner stores or by scanning the product label from anywhere.
Absolutely! For products listed from our Tukio partner stores, you'll find a convenient direct purchase link within the partner's platform. If the items are from non-partner sources, we'll provide you with a curated list of online shops that stock the product. You can then select your preferred retailer to complete your purchase.
Yes, you will be promptly notified via our system. Whether a product is newly out of stock or has been restocked at our Tukio partner stores, we'll ensure you're among the first to know, so you can act accordingly.